HDFC Bank – Retail Branch Banking – Welcome Desk Officer

Full time On-Roll @HDFC Bank in Banking Email Job
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Job Detail

  • Job ID 550
  • Offered Salary 21000
  • Career Level Entry Level Positions
  • Experience Less Than 1 Year
  • Gender Both
  • Industry BFSI
  • Qualifications Graduate
  • Job Profile Banking

Job Description


Retail Branch Banking Operation

CTC & Other Benefits

CTC – 2.50 lacs to 3.50 lacs

Mediclaim – Self+ Spouse +2 children

Grade – Officer (From Date of Joining)

Employment – On Roll

Job Location


Job Description

Teller / CCE
1. Custodian of Deliverables at branch i.e., Welcome Kit, Cheque Book, ATM/Debit cards,
Tatkal Kits
2. Delivery of deliverables to customers at branch
3. Low stock of deliverable retained at branches
4. Destruction of deliverables which have exceeded their retention period.
5. Proper record of destruction of deliverables is maintained
6. Proper maintenance of Tax saving FD receipt, FD/RD certificates are kept in safe custody in
the Vault
7. Processing stop payment/ hot listing requests immediately upon receipt at branch.
8. Maintain inward and outward courier register for all deliverables / documents received at
branch / dispatched from branch.
9. Account transfers & Closures with appropriate approvals.
10. To handle branch queries i.e. balance enquiries / clearing of cheque deposits / charges
levied to customers account
11. Issuance of Passbook / Statement of Accounts against written customer request and
ensuring recovery of charges
12. Recording complaints as per the specified process & ensuring no complaint gets escalated
13. Ensure all eligible asset leads are routed through DAP.
14. Ensuring compliance of KYC, identification of customer and communication of product
15. Effective migration of customers from physical mode to Digital Platform.


  • Has customer centricity (Keeps the Customer First) in all perspective
  • Has good communication skills (written and verbal)

Required skills

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